End-to-End Support

We deliver Seamless, End-to-End Support following any road incident. Regardless of fault, we provide a smooth, start-to-finish experience, expertly handling everything from the initial First Notification of Loss (FNOL) to the final completion of repairs. This dedicated approach allows you and your team to focus on core operations by successfully minimising business and policyholder interruption.

We manage the entire lifecycle of the claim, which includes coordinating high-quality repairs, arranging suitable replacement vehicles and handling complex non-fault recoveries. Our specialist advocates take total ownership of the associated costs and negotiations, ensuring that “unthinkable” events don’t translate into administrative burdens for your staff.

The Right Repairer & Manufacturer Standards

We ensure fast, quality repairs by working independently or alongside your insurer to coordinate quick, high-standard services. Our Accident Management philosophy is uncompromising: we know your vehicles must be repaired and restored in strict accordance with Manufacturer Specifications.

By utilising our elite network of manufacturer-certified bodyshops, we ensure that complex electronic architectures, safety systems and specialised materials, such as carbon fibre or lightweight aluminium, are handled exclusively by factory-trained technicians. This clinical precision is a hallmark of our Accident Management service; it not only preserves the safety and performance of the vehicle but also protects its future provenance and resale value, getting you and your team back on the road with total confidence.

Proactive Management and Cost Control

For insurers, businesses and fleet managers, our solution is fast, efficient and rigorously focused on cost control. We understand that in a professional environment, time is not just a convenience, it is a financial metric. We proactively coordinate every step of the process to drastically reduce vehicle downtime and manage claim expenditures, ensuring you and your employees return to operation quickly while keeping overall claims costs to a minimum.

Mitigation of Lifecycle Costs

Our approach to Accident Management Services goes beyond the immediate repair. We act as a strategic filter to prevent ‘cost-creep’ throughout the claims lifecycle. By leveraging our pre-negotiated labour rates and menu pricing procurement efficiencies, we protect the bottom line of the insurer and the fleet manager alike, directly assisting in the mitigation of future policy renewal costs.

Our intervention ensures that third-party costs are mitigated early and that the “total cost of claim” is kept well within the industry averages without ever sacrificing the quality of the repair.

Operational Continuity & Replacement Strategy

A road incident shouldn’t halt you or your business. Our Accident Management Services offers complete claims handling that prioritises operational continuity, including the provision of a suitable replacement vehicle during the entire repair cycle. When you’re not at fault, we understand that for a commercial fleet or a high-performance enthusiast, a generic “small hatchback” replacement is often insufficient. We strive to provide vehicles that meet the functional and prestige requirements of your original fleet, ensuring your brand image and operational capacity remain intact.

Tech-Enabled Oversight via ViSP

Underpinning this efficiency is ViSP (VINTTRO’s Intelligent Solutions Platform). For fleet managers and insurers, ViSP provides real-time transparency and granular reporting. You are never left in the dark regarding the status of a claim or the trajectory of a repair.

At VINTTRO, we don’t just manage a claim; we optimise it. We bridge the gap between the technical requirements of luxury and high-performance car insurance and the practical, cost-sensitive demands of modern commercial fleet management.

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