Claims Recovery (ULR & ILR)
At VINTTRO, our extensive experience working with Insurers, MGAs, self-insured enterprises and Brokers has highlighted a critical gap: claims recovery resources and practices are often treated as an afterthought. We believe this oversight is a major missed opportunity.
Why Recovering Your Losses So Important
Making claims recovery a key focus is essential for maintaining a healthy and sustainable portfolio. It’s a direct and powerful way to enhance cost containment, which in turn positively impacts leakage and boosts overall underwriting profitability.
Whether your needs involve:
- Insurer Loss Recovery
- Uninsured Loss Recovery
We have the tailored solution to meet your goals.

Insured & Uninsured Loss Recovery
If you are currently incurring costs for non-fault policyholder claims without successfully recovering your outlay, your claims experience is suffering. This failure negatively impacts critical financial metrics, including indemnity spend, leakage rates, pricing, profitability and your overall Combined Operating Ratio (COR).
In an increasingly competitive insurance market, unrecovered losses aren’t just an administrative burden, they are a direct hit to your competitive advantage.
Why Partner With VINTTRO?
Our claims recovery solution is built on the principle that non-fault claims should not remain a liability. We combine market-leading technology with a client-focused approach to ensure maximum recovery with minimal friction.
- Assertive Legal Support: While litigation remains a last resort, our professional legal services partner enables us to take a robust stance against unreasonable third parties to recover your outlay quickly.
- Industry Reputation: VINTTRO’s independent status and established reputation for ethical conduct within the claims and broking industry allow us to expedite the recovery of your losses efficiently.
- Data-Driven Precision: We use advanced analytics to identify recovery opportunities that often go unnoticed in high-volume environments, reducing “silent” leakage
Our approach transforms claims management into a strategic advantage. Our workflow is engineered to compress claims recovery lifecycles and stabilise liquidity, ensuring your underwriting portfolios remain resilient and profitable at all times.
Credit Hire Recovery
At VINTTRO, we have the utmost sympathy for innocent parties who require a credit hire vehicle to maintain their daily lives after an accident. We understand that being involved in an accident is a difficult and challenging time, especially when you rely on your vehicle for commuting or for your livelihood (such as taxi drivers or self-employed professionals).
We also recognise that for Credit Hire Companies, maintaining healthy cash flow is critical and the recovery of these necessary expenses is paramount to your business.
Our Team
Our professional team provides the highest level of expertise in credit hire recoveries and navigating the associated legal landscape. Over the years, we have cultivated excellent relationships with insurers and claims management companies.
These strong relationships and our deep knowledge enable the successful recovery of reasonable credit hire charges, often without the need to litigate.
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The ViSP Advantage: Innovation in Recovery
Our exceptional track record in recovering losses is driven by our bespoke, in-house claims management system: ViSP (VINTTRO’s Intelligent Solutions Platform).
We believe that technology should be built by the people who use it. That is why ViSP was engineered using our team’s 30+ years o claims recovery knowledge. We have distilled this deep expertise into high-performance workflows that set us apart from traditional recovery firms.
Data-Driven Results: By leveraging the data within ViSP, we ensure maximum efficiency and consistent, high-yield results for every client we represent.
Automated Efficiency: We have automated routine administrative tasks, allowing our experts to focus on high-level negotiation and complex legal strategy.
Expert Intelligence: ViSP isn’t just software; it is a digital manifestation of decades of “know-how,” ensuring that every claim follows the most effective path to recovery.

