Vehicle Storage Terms & Conditions

THESE TERMS AND CONDITIONS OF STORAGE CONSTITUTE THE LEGALLY BINDING AGREEMENT ON WHICH VEHICLE STORAGE AND RELATED CARE SERVICES WILL BE PROVIDED BY VINTTRO LIMITED.

1. ABOUT VINTTRO

The services are provided by VINTTRO Limited (VINTTRO), a private limited company registered in England and Wales with company number 12728106. VINTTRO provides short and long-term storage and care of vehicles in the United Kingdom.

2. USE OF OUR SERVICE

By accessing the services you confirm that You will comply with these Terms & Conditions; 

2.1 Legal Ownership or Authority

You confirm that You are the legal owner of the vehicle or can provide written proof that You have full authority to act on behalf of the legal owner. Where another party is appointed to manage, deal with storage matters, or carry out any part of the storage process, such as onboarding, vehicle delivery/drop-off, or collection, the legal owner must provide VINTTRO with formal written proof and explicit authority prior to arrival. This documentation must explicitly state either:

1. That the third party has full authority to inspect and sign the vehicle condition documentation on Your behalf, with You assuming all liability for any errors or omissions made by them; or
2. That You waive Your right to inspect the vehicle and instead authorise VINTTRO to execute the condition forms on Your behalf, yielding all rights to any future dispute regarding baseline errors.

The representative will not be permitted to act unless they are fully empowered in writing by the legal owner to handle all related contractual, financial, and operational matters under these terms.

2.2 Issues or Requests

You shall, before the presentation of the vehicle for storage, inform VINTTRO in writing of any special requests required due to the particular nature of the vehicle, giving precise details. VINTTRO will use its best endeavours to accommodate such requests but cannot be held responsible or liable where it is unable to do so. You should pay particular attention to Section 10 (Insurance) and Section 11 (Limitation of Liability).

2.3 Minimum Age

No one under the age of 18 years is permitted to use VINTTRO’s services or enter into this contractual arrangement.

2.4 Agency or Partnership

These Terms & Conditions do not create any agency, partnership, joint venture, or equivalent relationship between You and VINTTRO.

2.5 Assign Rights and Obligations

VINTTRO may assign or transfer its rights and obligations under these Terms & Conditions without Your prior consent, provided such transfer is on equivalent terms. If any provision is held to be invalid or unenforceable, the remaining provisions remain in full force.

2.6 Dangerous or Explosive Articles

No explosive or dangerous articles may be left in the vehicle. The vehicle must be in a clean condition so as not to cause damage, fluid leaks, or injury to the VINTTRO facility, other stored vehicles, or VINTTRO personnel. You agree to indemnify VINTTRO against any loss or damage suffered as a result of a breach of this term, including all costs, clean-up expenses, and VINTTRO’s reasonable remedial charges.

2.7 Prescribed Service

Whilst every effort will be made to give Your vehicle its prescribed service routine on the scheduled day, VINTTRO reserves the right to be flexible regarding operational timing.

2.8 General

These Terms & Conditions are governed by the Laws of England. If VINTTRO and You cannot resolve a dispute informally, the courts of England will have exclusive jurisdiction.

3. PERSONAL DATA AND CONTACT DETAILS

3.1 Personal Data

Your personal data will be managed in accordance with our Privacy Policy.

3.2 Maintaining Contact Details

You are responsible for keeping Your contact details up to date. Communications sent via email to the last address provided shall be deemed properly delivered. Changes to contact details must be requested in writing and are not finalised until You receive written acknowledgement from VINTTRO.

4. NEW STORAGE DOCUMENTATION AND DETAILS

VINTTRO will not accept or store Your vehicle unless copies of the following are provided prior to arrival:

• V5C Registration Certificate confirming the registered keeper.
• Valid Photo ID (Passport or Driving Licence) of the registered keeper/owner.

If You are not the registered keeper:

• A copy of the V5C, alongside formal written documentation confirming representation. Please refer to Section 2.1, which mandates that the legal owner must provide VINTTRO with formal written proof and explicit authority empowering You to act on their behalf in all matters.
• Photo ID for both You and the registered keeper/owner.

5. DELIVERY TO THE VEHICLE STORAGE SITE

5.1 Notice to Agree a Delivery Date and Time

VINTTRO requires a minimum of 72 hours’ notice to arrange a delivery slot. Booking slots will only be issued once all documentation requested in Section 4 has been verified.

5.2 Status and Condition on Site Form

Upon arrival, VINTTRO will inspect the vehicle, take high-resolution images, and record baseline damage, condition, mileage, and fuel levels. You, Your representative, or Your authorised third-party delivery handler, fully documented, verified, and legally bound in accordance with the authority rules in Section 2.1, must review and sign the Status and Condition On-Site Form before leaving the facility. If a baseline condition agreement cannot be reached, VINTTRO will decline storage and reimburse any advanced fees.

5.3 Failure to Sign Condition on Site Form

If You, Your representative, or Your authorised party (as detailed in Section 2.1) leave the site without signing the form, or are otherwise unavailable to execute the documentation, VINTTRO will log, time-stamp, and sign the document on Your behalf. By failing to execute the form personally, You subsequently accept VINTTRO’s record as complete and accurate, and agree that it shall serve as the sole, definitive baseline for all future off-site comparisons.

6. SITE MOVEMENTS AND FORCED ENTRY

6.1 Moving Vehicles

VINTTRO reserves the right to forcefully enter a vehicle in a reasonable manner, without liability for damage caused, to move the vehicle in an emergency or to abate a nuisance (such as a malfunctioning car alarm).

6.2 Forced Entry to Vehicles

VINTTRO reserves the right to move the vehicle by driving or otherwise as deemed necessary for space management, facility maintenance, or emergency safety protocols.

7. COLLECTION OF A VEHICLE & MOVEMENTS

7.1 Notice and Allowances

Subject to all outstanding balances being settled, You must provide a minimum of 72 hours’ notice to collect a vehicle. Handovers only occur during normal working hours (9 am to 5 pm, Monday to Friday).

We allow one complimentary vehicle movement request per calendar month. Additional movements are charged at £25.00 + VAT per request. Because You have paid for the allocated storage space, You have the right to remove the vehicle from the facility for temporary use during Your paid contract period and subsequently return the same vehicle to its allocated space without incurring additional storage setup fees, subject to providing the standard delivery notice requirements outlined in Section 5.1.

7.2 Cancellation of Agreed Collection Date and Time

If You fail to arrive within 1 hour of Your agreed collection window without notifying us, VINTTRO reserves the right to charge a Cancellation Fee of £50 + VAT, alongside VINTTRO’s standard daily storage tariff for every day the vehicle remains on site.

7.3 Collection of Vehicle

Upon collection, VINTTRO will conduct a comprehensive off-site exit inspection. You, Your representative, or Your authorised party (as detailed in Section 2.1) must review this assessment alongside VINTTRO. This off-site inspection record must be cross-referenced and verified directly against the original Status and Condition On-Site Form, checking in particular, but not exclusively, the vehicle’s mileage, fuel levels, physical damage, and general condition before the vehicle exits the facility gates. Once the vehicle leaves the premises, it is deemed fully accepted in its current condition.

If You, Your representative, or Your authorised party leave the site without signing the departure documentation, or are otherwise unavailable to execute it, the rules detailed in Section 5.3 shall apply: VINTTRO will log, time-stamp, and sign the form on Your behalf. In such circumstances, You accept that the record is complete and accurate, and You expressly waive the right to claim for any variances or damages identified after the vehicle has left the site.

7.4 Vehicle Sale

You must notify VINTTRO within 72 hours of a vehicle being sold. All outstanding fees must be paid by You before release. The vehicle must be collected within 7 days of the sale date; failure to do so will result in an ongoing charge of VINTTRO’s standard daily storage tariff until removal. New owners wishing to keep the vehicle on site must execute a new contract; until they do, financial liability remains with You.

8. ADDITIONAL SERVICES

You may instruct VINTTRO to perform optional care services, including:

• Express Clean: Hand wash, microfibre dry, and light interior vacuum.
• Battery Conditioners: Applied at Your risk. You grant express permission to access the battery (including removal of trim/covers if necessary). VINTTRO accepts no responsibility for electrical systems or component degradation that fails naturally while in custody.

9. PAYMENT OPTIONS, BENEFITS, AND CANCELLATION

9.1  Payment Options & Tiered Benefits

VINTTRO operates a structured, tiered service model designed to balance cash-flow value, contract commitment, and operational flexibility:

• The Premium Tier (12 Months Advance): This tier is optimised for long-term collectors and maximum financial efficiency. It gives You access to our best price, delivering our lowest possible storage tariff. To unlock this maximum-value baseline, You must pay 12 months in advance and hold an active VINTTRO Membership, securing permanent space allocation and full priority facility benefits.
• Standard Advanced Brackets (3, 6, or 9 Months Advance): This tier is designed for mid-term flexibility with upfront rewards. It allows You to lower Your effective daily tariff without a full annual commitment. Clients secure fixed contract percentage discounts by paying 3, 6, or 9 months in advance, locking in stable, discounted pricing for the selected duration.
• Standard Monthly Rate: This is our most flexible, fluid option, ideal for active drivers or short-term storage needs. It offers complete lifestyle freedom with no long-term tie-ins. You pay monthly in advance via Direct Debit on the 1st working day of each calendar month. This operates as a rolling contract, allowing You to scale or alter Your storage requirements on a month-by-month framework, subject to a minimum of one month’s notice as detailed in Section 9.3.

9.2 Advanced Term Pricing Commitments & Balance Transfers

By electing to take advantage of advanced term pricing (3, 6, 9, or 12 months), You commit to the full storage space allocation for that pre-paid duration. Consequently, these fixed agreements are strictly non-refundable, and no pro-rata refunds or monetary returns will be issued if the contract is ended early, if the vehicle is sold, or if the asset is permanently withdrawn before the pre-paid term expires.

To provide fair commercial flexibility, VINTTRO will permit You to transfer the remaining balance of Your pre-paid storage commitment to an alternative vehicle, provided the replacement vehicle sits within the same or a lower valuation and price band. If the replacement vehicle falls into a higher valuation and pricing tier, You will simply be required to pay a top-up charge to cover the tariff difference for the remaining duration of the unexpired term.

9.3. Notice Period

To terminate or alter Your contract at the end of Your current fixed or rolling period, You must provide VINTTRO with a minimum of 1 full month’s written notice prior to the end date of that current contract term. Notice is only effective once formally authorised and acknowledged in writing by VINTTRO.

9.4 Late Payment Enforcement

Overdue amounts accrue daily interest at a rate of 4% per annum above the Bank of England’s base rate.

You grant VINTTRO a particular and general lien over the stored vehicle as security for any unpaid storage fees, interest, or ancillary costs. If accounts remain unpaid 28 days after falling due, VINTTRO may, at its sole discretion, remove the vehicle from its secure indoor allocation to an alternative location and apply standard holding tariffs. Continued failure to settle balances within 28 days of a final written warning will grant VINTTRO the legal right to sell the vehicle to recover all outstanding debts, including legal and disposal enforcement costs.

10. INSURANCE

10.1 Your Vehicle

You must maintain Your own continuous vehicle insurance cover up to its full market value at all times while the vehicle is stationed within a VINTTRO facility.

10.2 VINTTRO Facility Insurance

VINTTRO maintains comprehensive site and physical asset indemnity structures. Subject to the operational clauses within Section 11, VINTTRO’s liability limits are strictly determined by our underwriting criteria up to the vehicle’s market value.

10.3 Value Declarations

Our insurers require strict value allocations via our internal platform matrix. You must state Your Estimated Vehicle Value during initial onboarding. It is Your absolute responsibility to notify VINTTRO of market fluctuations or asset modifications altering the value before the 1st of any calendar month. If You require professional re-valuation assistance, VINTTRO offers in-house valuation management for a fee of £25 + VAT (valid for 3 months) or independent engineering assessments via bespoke quotes (valid for 12 months)..

11. LIMITATION OF LIABILITY

VINTTRO will only be held liable for physical loss or damage directly caused by its proven negligence, or that of its active employees. VINTTRO shall not be liable for any loss, deterioration, or damage suffered as a result of force majeure, acts of God, civil disturbance, or matters completely outside the reasonable control of VINTTRO.

The onus of proof always resides with You to show that alleged damage occurred while under VINTTRO’s direct control. Any structural, exterior, or mechanical damage not explicitly noted and validated via a variance on the signed Off-Site Handover Form prior to exiting the facility gates is completely waived by You.

VINTTRO accepts no responsibility for mechanical, hydraulic, or electrical failures occurring naturally due to vehicle age or existing design defects, and owes no duty of care to discover or report such underlying issues. You agree to hold VINTTRO fully indemnified against any auxiliary loss or liability arising out of failures caused by underlying component defects.

VINTTRO will provide facility insurance cover up to the Estimated Vehicle Value advised by You, recommended by VINTTRO, or determined by an independent engineer, and accepted and agreed by the customer in writing as detailed in Section 10.3. For vehicles with an Estimated Vehicle Value of £150,000 or over, You will be charged a tariff reflective of full insurance cover based on this valuation category. VINTTRO’s quotation matrix will outline two clear pricing options: one detailing storage costs inclusive of full insurance cover, and an alternative preferential rate based on obtaining an Indemnity Waiver. To secure this discounted preferential rate, formal written documentation of the Indemnity Waiver must be issued directly by Your Insurer and received by VINTTRO prior to the vehicle coming on site; otherwise, the full insurance-inclusive cover rates will apply by default. 

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