At VINTTRO, our in-depth claims knowledge is central to how we proactively protect our clients’ interests in the realm of Motor Claims. A recent case involving our client, Dance & Dean, highlights exactly why our expertise and determination provide a unique advantage to fleet operators in an increasingly litigious environment. Our focus on Motor Claims ensures that we navigate complexities effectively.

The Background: A £30,000 Challenge

Dance & Dean, a leading building and maintenance firm, faced a complex motor claim involving alleged vehicle damage and two personal injury claims. The total exposure was nearly £30,000 plus significant legal costs. The implications of this Motor Claim was substantial.

When the claim was first presented to our client’s insurer and their appointed solicitor, the initial recommendation was to settle. In the industry, “economic settlements” are common, but they often come at a long-term cost to the policyholder’s premiums and claims history.

Our proactive approach to handling Motor Claims allows us to mitigate risks effectively.

The VINTTRO Intervention: Challenging the Status Quo

Challenging traditional views on Motor Claims helps us secure favourable outcomes.

Our detailed evidence preparation for Motor Claims is crucial in achieving success.

Understanding the intricacies of Motor Claims ensures comprehensive representation.

The implications of evidence in Motor Claims cannot be overstated.

Our handling of Motor Claims directly impacted the financial health of our client.

Drawing upon our extensive claims expertise, VINTTRO challenged the recommendation to settle. Working closely with Richard Coonz, Operations Manager at Dance & Dean, we influenced the insurer’s position, insisting that the third-party claim be properly challenged at a formal hearing.

Awareness of Motor Claims trends is essential for proactive risk management.

To support the defence, we ensured that every available shred of evidence, including dashcam footage and telematics data, was meticulously prepared and submitted. This data formed the backbone of a robust defence, providing an objective “digital witness” to the events.

Innovative strategies in addressing Motor Claims lead to better client outcomes.

The Outcome: A Decisive Victory

The case proceeded to trial. Once the dashcam evidence was presented and cross-examination began, significant inconsistencies were revealed in the third party’s statements regarding both the vehicle damage and the alleged injuries.

Faced with the weight of the evidence we had helped compile, the third party withdrew their case entirely. This decisive outcome avoided nearly £30,000 in pay-outs and protected the claims experience for both Dance & Dean and their insurer, RSA.

Wider Industry Context: The Rise of Opportunistic Claims

In 2026, opportunistic and exaggerated claims are a daily reality for UK fleet operators. Without expert claims handling and the confidence to challenge early legal advice, many businesses fall victim to these cases, leading to a “claims creep” that drives up annual premiums.

“VINTTRO doesn’t just place our insurance; they stand alongside us when it matters most.” Andrew Dance, Managing Director, Dance & Dean

Key Takeaways for Fleet Operators

• Never Settle for “Settling”: Just because a solicitor suggests a payout doesn’t mean the claim is valid. Expert oversight can save thousands.
• The Power of Data: Dashcam and telematics data are your strongest allies. We ensure this data is used to its full effect in court.
• Broker Partnership: A true broker should act as an extension of your management team during a dispute.

What Our Clients Say

We remain committed to defending our clients’ interests in all Motor Claims.

Richard Coonz, Operations Manager, Dance & Dean: “VINTTRO’s involvement was invaluable. Their claims expertise gave us the confidence to challenge the initial recommendations, and their proactive approach meant our dashcam and telematics data were used to full effect. The support went far beyond what we would normally expect from a broker; they were a true partner in protecting our business.”

Andrew Dance, Managing Director, Dance & Dean: “We were pleased with the outcome. From the start, VINTTRO were there to guide and support us, using their years of knowledge to challenge advice that could have cost us significantly. Their persistence made all the difference.”

Protect Your Business with VINTTRO Cover

If you are a fleet operator looking for a broker that offers more than just a policy, one that provides a formidable defence for your bottom line, it’s time to switch to VINTTRO Cover.

Get in touch today:

• Call: 0333 4042 008
• Email: info@vinttro.co.uk